20 years

ISO 20000

IT Services Management

ISO/IEC 20000-01 is the international standard for IT Services Management and is addressed to respective Organizations (IT service companies). Implementing a Service Management System imposes a measurable level of efficiency and a culture of continuous improvement, allowing service providers to monitor, measure and review their service management processes and procedures. "Key" points of the standard:

  • Implementation of services following the latest best practices,
  • Service portfolio (application & management)
  • Evaluation of service performance based on indicators
  • Identification & management of potential service risks
  • Management of suppliers and / or customers acting as suppliers
  • Life cycle and stakeholder identification in relation to services
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